Privacy Policy

Privacy Policy

Introduction

Babyonlinedress ("we", "us", or "our"), operated by Suzhou Beibao Information Technology Co., Ltd., is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.babyonlinedress.com (the "Site") and use our services.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or services.

Information We Collect

Personal Information

When you interact with our Site or make a purchase, we may collect personal information that can identify you, including but not limited to:

• Contact Information: Full name, email address, phone number, mailing address, and shipping address
• Account Information: Username, password, and account preferences (if you create an account)
• Payment Information: Credit card details, billing address, and other payment information (processed securely through third-party payment processors; we do not store complete credit card numbers)
• Order Information: Purchase history, product preferences, and shipping details
• Custom Measurements: Body measurements provided for custom-made dresses
• Communication Data: Information you provide when contacting customer service, including email correspondence and chat transcripts

Non-Personal Information

We automatically collect certain non-personal information when you visit our Site, including:

• Device Information: Browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Usage Data: IP address, pages visited, time and date of visits, time spent on pages, referral source, and clickstream data
• Location Data: General geographic location based on IP address
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies (see "Cookies and Tracking Technologies" section below)

How We Use Your Information

We use the collected information for the following legitimate business purposes:

Order Processing and Fulfillment

• Process and fulfill your orders, including payment processing, shipping, and delivery
• Create custom-made dresses according to your specifications and measurements
• Communicate with you about your orders, including confirmations, updates, and tracking information
• Handle returns, refunds, and exchanges

Account Management

• Create and manage your account (if you choose to register)
• Authenticate your identity and secure your account
• Save your preferences and order history for future purchases

Customer Service

• Respond to your inquiries, comments, questions, and requests for support
• Provide sizing assistance and product recommendations
• Resolve disputes and troubleshoot problems

Site Improvement and Analytics

• Analyze how customers use our Site to improve functionality, user experience, and performance
• Conduct research and analytics to understand customer preferences and trends
• Test new features, products, and services

Marketing and Communications

• Send you promotional emails, newsletters, and marketing materials about our products, services, special offers, and events (you can opt out at any time)
• Personalize your shopping experience and show you relevant content and advertisements
• Conduct surveys and request feedback

Legal and Security

• Comply with legal obligations, court orders, and regulatory requirements
• Protect our rights, property, and safety, and that of our customers and others
• Prevent, detect, and investigate fraud, security breaches, and other illegal activities
• Enforce our Terms of Service and other policies

How We Share Your Information

We respect your privacy and do not sell, rent, or lease your personal information to third parties for their marketing purposes. However, we may share your information with the following parties in the circumstances described below:

Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To process payments securely (e.g., Shopify Payments, PayPal, credit card processors)
• Shipping and Logistics Companies: To fulfill and deliver your orders
• Email Service Providers: To send transactional and marketing emails
• Cloud Storage Providers: To store data securely
• Analytics Providers: To analyze Site usage and performance (e.g., Google Analytics)
• Customer Service Tools: To provide support through live chat and help desk systems

These service providers are contractually obligated to use your information only to provide the services we request and to protect it with appropriate security measures. They are prohibited from using your personal information for their own purposes.

Shopline Platform

Our store is hosted on Shopline Inc. Shopline provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopline's data storage, databases, and general applications. They store your data on secure servers behind a firewall.

Legal Requirements and Protection

We may disclose your information if required to do so by law, or in response to:

• Valid legal requests (e.g., subpoenas, court orders, search warrants)
• Requests from law enforcement or government authorities
• Legal proceedings or investigations
• Protection of our rights, property, or safety, or that of our customers or the public

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our business or assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical security measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: Secure Socket Layer (SSL) encryption for data transmission during checkout and account access
• Secure Storage: Data stored on secure servers with restricted access
• Access Controls: Personal information accessible only to authorized personnel who need it to perform their job functions
• Regular Security Audits: Periodic reviews and updates to our security systems and practices
• Payment Security: We do not store complete credit card information; payment processing is handled by PCI-DSS compliant third-party processors

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for any activities that occur under your account.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

Correction

If you believe your personal information is inaccurate, incomplete, or outdated, you may request that we correct or update it.

Deletion

You may request that we delete your personal information, subject to certain legal obligations and exceptions (e.g., we may need to retain certain information for legal, tax, or business purposes).

Objection and Restriction

You have the right to object to or request restriction of certain processing of your personal information, including for direct marketing purposes.

Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Marketing Opt-Out

You may opt out of receiving promotional emails and marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us at service@babyonlinedress.com

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

Account Deactivation

If you have an account, you may request to deactivate or delete it by contacting us at service@babyonlinedress.com.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: service@babyonlinedress.com
• Phone: +86-15501380108

We will respond to your request within the timeframe required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Site, analyze usage patterns, and deliver personalized content and advertisements.

What Are Cookies?

Cookies are small data files stored on your device that help us recognize you, remember your preferences, and understand how you use our Site.

Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly (e.g., shopping cart, checkout, account login)
• Performance Cookies: Collect information about how you use our Site to help us improve performance and user experience
• Functional Cookies: Remember your preferences and settings (e.g., language, region)
• Advertising Cookies: Deliver relevant advertisements based on your interests and track ad campaign effectiveness

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

Please note that blocking or deleting cookies may limit your ability to use certain features of our Site, such as the shopping cart and checkout process.

For more information about cookies and how to manage them, visit allaboutcookies.

Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications (e.g., social media platforms, payment processors, shipping carriers). This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party sites you visit. When you click on third-party links or use third-party services, they may collect information about you and use cookies or other tracking technologies.

International Data Transfers

Our business is operated from China, and your information may be transferred to, stored, and processed in China or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

By using our Site and services, you consent to the transfer of your information to countries outside your country of residence, including China and the United States, which may have different data protection rules than your country.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses and other safeguards as required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, tax, accounting, or reporting requirements
• Our legitimate business interests (e.g., fraud prevention, customer service)

When we no longer need your personal information, we will securely delete or anonymize it.

Children's Privacy

Our Site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 16, please contact us immediately at service@babyonlinedress.com.

Region-Specific Information

For European Economic Area (EEA), UK, and Switzerland Residents

If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and equivalent laws, including:

• The right to lodge a complaint with a supervisory authority
• The right to data portability
• The right to object to automated decision-making and profiling

Our legal basis for processing your personal information includes:

• Contract Performance: Processing necessary to fulfill our contract with you (e.g., order processing)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, Site improvement)
• Legal Obligation: Processing required to comply with legal obligations
• Consent: Processing based on your explicit consent (e.g., marketing communications)

For California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information in the traditional sense. However, we may share information with third parties for advertising purposes, which may be considered a "sale" under California law. To opt out, visit our Do Not Sell or Share My Personal Information page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you by email (if you have provided your email address)
• Post a prominent notice on our Site

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: service@babyonlinedress.com

Thank you for trusting Babyonlinedress with your personal information. We are committed to protecting your privacy and providing you with a safe and secure shopping experience.