Contact Us

Contact Us

Thank you for your interest in Babyonlinedress! We're here to help with any questions, concerns, or assistance you may need during your shopping experience. Please feel free to reach out to us through any of the following methods, and our team will respond as quickly as possible.

Customer Service Email

Email: service@babyonlinedress.com

Please include your order number (if applicable) and a detailed description of your question or concern. We typically respond to all emails within 1 business days.

Phone Support

Phone: +8615501380108
Hours: Monday - Friday, 9:00 AM - 6:00 PM (China Standard Time / UTC+8)

For immediate assistance, please call during our business hours. Our customer service team is ready to help with sizing questions, order inquiries, customization requests, and more.

Live Chat Support

You can find our Live Chat feature on the homepage or product pages of our website. Click the chat icon to connect with a customer service representative in real-time.

Live Chat Hours: Monday - Friday, 9:00 AM - 6:00 PM (China Standard Time / UTC+8)

Connect With Us on Social Media

Follow us on social media for the latest collections, style inspiration, special offers, and customer stories:

• Facebook: facebook.com/Babyonlinedress
• Instagram: @babyonlinedress
• Pinterest: BabyonlinedressOfficial

Feel free to send us a direct message on any of our social media platforms. We love hearing from our customers!

Company

US Office:
Company Name: CHIPLUSE INC
Company Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801 (this is not a returning address)
EIN: 39-3202851

 

China Office:

Name: Suzhou Beibao Information Technology Co., Ltd.
Brand Name: Babyonlinedress

Address:
Building 20, Hefeng Industrial Park
NO 2 Taishang Road
Suzhou High-tech Zone
Jiangsu Province, 215000
China

Important Note: This is our business address for correspondence only. For product returns, please refer to our Return & Refund Policy page for the correct return shipping address and procedures. Do not send returns to this address without prior authorization.

Frequently Asked Questions

Before contacting us, you may find answers to common questions in the following resources:

• About Us - Learn about our company and mission
• Return & Refund Policy - Information about returns, refunds, and exchanges
• Shipping Policy - Delivery times, shipping costs, and tracking
• Terms of Service - Our terms and conditions
• Privacy Policy - How we protect your information

What We Can Help You With

Our customer service team is here to assist with:

• Product Information: Details about styles, fabrics, colors, and availability
• Sizing Guidance: Help with measurements, size charts, and custom sizing
• Order Status: Tracking information and delivery updates
• Customization Requests: Custom colors, alterations, and special requests
• Payment Questions: Payment methods, billing, and invoices
• Returns & Refunds: Return authorization and refund status
• Technical Support: Website navigation and account issues

Response Times

We strive to provide prompt and helpful service:

• Email: Immediate during business hours,
• Phone: Immediate during business hours
• Live Chat: Real-time during business hours
• Social Media: 1-2 business days

Please note: Response times may be longer during peak seasons (wedding season, holidays, and promotional periods). We appreciate your patience and will respond to all inquiries as quickly as possible.

Business Hours

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM (China Standard Time / UTC+8)
Saturday - Sunday: We typically respond to all messages within 1-2 business days.

We're Here to Help!

At Babyonlinedress, customer satisfaction is our top priority. Whether you're looking for the perfect wedding gown, need help with sizing, or have questions about your order, our dedicated team is ready to assist you every step of the way.

Thank you for choosing Babyonlinedress. We look forward to helping you find the dress of your dreams!