FAQS

 ABOUT MY ORDERS

 

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.

If your measurements align with our size chart, I suggest you choose standard size.

If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

 

2. Will my item be exactly the same color as what is shown on your website?

The color online is the same as the color of our real dresses. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.

 

3. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

 

ABOUT MY ACCOUNT

1. How I can change my email address?

Please send your request and correct email address to service@babyonlinedress.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours.

 

2. What should I do if I forget my password?

1.Forget password

Please click this link to reset your password.

If it doesn't work, please contact us, with your permission, we will help reset the password for you.

2.Change password

If you would like to change your password, please refer to the below steps:

1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.

2)Click "Account Settings" on the left column and then you can change the password and save the new one.

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