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FAQs

babyonlinedress.com 2012-03-15

 


Payment Methods
Shipping Guide
Return Policy
Estimated Delivery Time
Locations We Ship To
Wholesale

 

You may also have these questions:


Q. How is Babyonlinedress.com different from other online bridal stores?


A. Babyonlinedress.com is a China-based global online Wedding dress & dress factory since 2010.

Wide Selection of Dresses: Thousands styles of Wedding Dresses, Bridesmaid Dress, mother of the brides dress, flower girl dresses, Evening dresses, prom dresses & special Party Dresses at factory price offered by Babyonlinedress.com
High quality fabric: Babyonlinedress.com offer high quality fabric for our customers, making sure customers comfortable and look elegant to attend the party.
Exquisite workmanship: Each piece of Dress is made by professional master workers.
Competitive price, fast delivery: Babyonlinedress.com is a manufacturer of wedding dresses and party dresses in china, we aim to offer customers high quality dress at factory price. We choose the fastest International Express Way DHL/ EMS as shipping way to send your dress to your place in the shortest possible time.
Satisfied after-sales service: After you getting your dresss, no matter what you have any suggestion, you can contact us at service@babyonlinedress.com, we will answer your any questions soon.


Q. Where are you located?

A. We are located in Suzhou, China.


Q: Are you a legal website?

A: Yes, we are a legal website, and we have a lot of customers from all over the world.
You refer to our customers’ reviews on below websites:
https://www.trustpilot.com/review/babyonlinedress.com
www.facebook.com/babyonlinedress


Q: Do you have retail stores in my country?

A: All our business is done online, and we don’t have any retail bridal stores yet.


Q. I forget my password or username, I couldn’t log in. How can I do?

A. Please contact us via service@babyonlinedress.com
 

Q. How can I check my order status?

A. After you place your order, and want to know your dress status, please log in our website, and click “My Order” to check it. If there is no any new updated, you can send email to us at service@babyonlinedress.com, and we will reply you within 24 hours.


Q. Where can you ship to?

A. We ship to all countries around the world. Please write down your detail address, which will help us to ship your dress to you correctly and timely. There may be particular locations that we might require additional information to ship to. If such a rare event were to occur, we will contact you ASAP.


Q. What kind of warranty or guarantee do you offer on your products?

A.  Before shipping each item to our customers, our quality check department will do detailed check to ensure the high quality and never on purpose send out damaged or faulty goods.


Q. How much will the shipping cost?

A. We offer free shipping to some countries via DHL/EMS/Aramex, such as USA, UK, Canada, Australia, etc. We charge shipping fee to some countries. It varies from country to country, and also depends on the weight of the items you order. You may place a test order to check the shipping fee.


Q. How to choose the size is it based on UK or US standard?

A. We offer standard US size and custom measurements; you can choose the best one to make your dress. If you have concerns about the size, we suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order. Here is our link for our size information:
http://www.babyonlinedress.com/help.php?id=2
http://www.babyonlinedress.com/help.php?id=4
 

Q. I want to buy 6 dresses for my bridesmaids, Can I buy one bridesmaid dress firstly and then buy others after receiving the first one?

A. We suggest you buy your bridesmaid dresses at one time/one order. You know, the dresses of same color you order in different time may have a little color difference, because they are made from different batch fabric, and color difference is unavoidable.Or you contact us before placing the order to avoid the issue.


Q. What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?

A. It is no problem to make some alterations on the dress, and please tell us clearly where you want to change. We offer free alterations for simple changes, like add padding, and add straps. We’ll charge reasonable fee for some complicated alterations. Whatever we’ll contact you firstly when we see your requirements.


Q. How can I choose the style if there are many styles on one picture? Like style A,B,C,D on one picture for a bridesmaid dress ?

A. If there are more than two styles on the website, especially for some bridesmaid dresses, you can notice us the requests at "order remark" or send us email about this and also the order number when you buy it. Then we’ll make that for you.

 

Q. How can I get a discount if I want to choose different sizes for one dress ?

A. If you want to buy many pieces of one dress but in different sizes, you can choose them all in one size to get the discount, but notice us the multiple sizes  at "order remark" or send us email about this and also the order number when you buy it. Then we’ll make that for you.
 
Q: If I order this dress in a standard size, can I return it if it does not fit? Or if I just do not like it?

A: If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable, because each dress you order will be made from scratch totally according to your specifications and it’s not in stock. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use.


Q:   I placed my order and my payment just didn’t go through. How can I do?

A:   Please do not worry. You can send us a screenshot of the error to our email service@babyonlinedress.com. We’ll reply you within 24 hours during working days. Or you can try to pay it later.


Q: Can I change the size and color for my dresses after payment?

A:  If you want to change the size or color within 24 hours after payment, please kindly contact us. We’ll check and modify that for you. If the time is over 24 hours, please also contact us, and our customer service will check whether it can be changed.


Q: Hi, how do I order multiple items?

A:  To place the order for multiple items you will have to follow the procedures as below.

1. Log in on our website;
2. Choose the color, size and add the item into the cart;
3. Press the button “continue shopping” and then add other items into cart;
4. Check out and pay for the dresses. Our website will guide you with your order.


Q: I fall in love with one of your dress, but I need to order it next year or even longer time. Will the dress be available by then?

A: Yes. Since all our dresses are make-to-order. They are always available. You can save the product pictures currently in case it might be out of stock later.


Q: What if I can't find the item I want?

A: We can custom make the dress for you, if you have the picture of the product you want, then you can contact our customer service at service@babyonlinedress.com  with specific information (confirm the material, color, size, etc.). With your confirmation, we can ensure you whether we can make the item for you.


Q: What If I am Making a Large / Bulk Order?

A: We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully. You can contact our customer service at service@babyonlinedress.com



Tips for Finding Your Favorite Items


There are various kinds of product lists on our website. In order to find your preferential items, you may refer to the searching skills below:
 
1. You may tap the key words to search, click the certain category to seek for your favorite products, or choose the price section to search.
2. Besides, you can shop according to the sort of Recommended, Best Selling, Price (high to low), Price (low to high) or New Arrival.
3. If some fabric of your order dresses is out of stock(like lace, beadins, appliques, and so on), our sales will contact you for the details and will help you find the alternative.
 

 

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